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Quick checks

  1. Confirm you’re on the latest Pixa version
  2. Restart the app (or refresh the browser tab)
  3. Check your network connection

Web troubleshooting

  • Try Chrome (or update your current browser)
  • Disable extensions (ad blockers can interfere with uploads)
  • Try an incognito/private window

iOS / Android troubleshooting

  • Restart your device
  • Ensure you have enough free storage space
  • Reinstall Pixa if the app won’t open

If it still doesn’t work

Contact support with device/app details and a screenshot of any error.

Contact support